Effective date: 16 August 2026 · Ace Learning
This Shipping Policy applies to physical book orders placed on www.acephonics.com and shipped by Ace Learning.
We currently ship physical book orders within Egypt only. Digital subscriptions are delivered electronically and are not affected by this Shipping Policy.
Shipping is charged separately from the price of the product. The exact shipping fee is calculated based on your delivery location and order weight/size, and is shown at checkout before you confirm your order. Any free-shipping offer or threshold, if available, will also be shown at checkout.
Orders are processed within 1–2 business days after payment is confirmed, excluding Fridays, Saturdays, and official Egyptian public holidays. Cash-on-delivery orders are processed after we confirm the order with you by phone or email.
Estimated delivery is 2–5 business days for Cairo and Giza, and up to 7 business days for other governorates. These are estimates, not guarantees, and may vary due to courier delays, weather, or public holidays.
Orders are shipped via our courier partner(s). Where tracking is available, you will receive a tracking link or number by email or SMS once your order ships.
Please make sure your shipping address and phone number are correct at checkout — we are not responsible for delays or non-delivery caused by an incorrect address. If a delivery attempt fails, our courier will attempt to contact you to reschedule; orders that cannot be delivered after reasonable attempts may be returned to us, and we will contact you about redelivery or a refund.
If your order is not delivered within 30 days of the agreed delivery date, you are entitled to withdraw from the order, and any return or redelivery costs will be covered by us, consistent with the Consumer Protection Law No. 181 of 2018.
If your book arrives damaged, please contact info@acephonics.com within 3 days of delivery with photos of the item and its packaging, and we will send a replacement or issue a refund at no cost to you, as described in our Refund & Return Policy.
Contact for shipping questions: info@acephonics.com · +20 109 578 9000