Effective date: 29 October 2026 · Ace Learning · Commercial Registration No. 300604
This Refund & Return Policy applies to purchases made on www.acephonics.com from Ace Learning and is written in line with Egypt's Consumer Protection Law No. 181 of 2018 and its executive regulations.
1.1 Right of Withdrawal. You may withdraw from a purchase of a physical book within 14 days of receiving it, for any reason and without penalty, in line with Article 40 of the Consumer Protection Law.
1.2 Condition for Return. The book must be unused and in its original condition. Consistent with Article 41 of the Consumer Protection Law, books whose shrink-wrap or protective packaging has been opened or removed are not eligible for withdrawal, as opened printed materials are excluded from the statutory right of withdrawal.
1.3 How to Return. Contact info@acephonics.com or +20 109 578 9000 with your order number within the 14-day window to request a return.
1.4 Return Shipping Costs. You are responsible for return shipping costs, unless we delivered the book more than 30 days after the agreed delivery date, in which case we will cover the cost of the return and any redelivery.
1.5 Refund Timing and Method. Once we receive and verify the returned book, we will issue your refund within 7 days using your original payment method, unless we agree otherwise with you.
1.6 Damaged or Incorrect Items. If a book arrives damaged, defective, or is not what you ordered, contact us within 3 days of delivery with photos of the item; we will replace it or issue a full refund, including any shipping costs you paid, at no cost to you.
2.1 Before First Use. If you have not yet logged in, downloaded, or accessed any content of the level you bought, you may withdraw within 14 days of purchase for a full refund.
2.2 After Access Begins. Once you access or use the content of a level you bought, the statutory right of withdrawal no longer applies, consistent with Article 41's exclusion for accessed digital content — by unlocking the level, you acknowledge and agree to this. No additional voluntary refund window is offered beyond this legal minimum at this time.
2.3 One-Time Payment, No Renewals. Family levels are a one-time payment with lifetime access (see Section 4 of our Terms of Service). There is nothing to cancel and you will not be charged again for a level you already own. Teacher and school plans follow the period stated in their order.
2.4 Technical Faults. If you are unable to access content you paid for due to a fault on our side, contact info@acephonics.com and we will provide a fix, a service credit, or a refund for the affected period, at our discretion.
Refunds are made using the same payment method used for the original purchase, unless not possible, in which case we will contact you to arrange an alternative.
This Policy does not affect any other rights you have under the Consumer Protection Law No. 181 of 2018 or other applicable Egyptian law.
Unresolved disputes may be raised with the Egyptian Consumer Protection Agency in addition to any remedy under this Policy.
Contact for returns & refunds: info@acephonics.com · +20 109 578 9000